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Shipping & Return Information / Throw Your Name
Around Department
The information on this page relates to orders for
items in our "Throw Your Name Around"
department. If you are looking for information on
shipping, returns or exchanges for other
ThrowThings.com departments, please
click here
and look for the link towards the top of the page. Our
returns and exchange policies are subject to change.
If you have any questions regarding
Shipping
Items in the "Throw Your Name Around"
department ship in a variety of ways. Depending on the
item, quantity, your location, when you need the item,
whether you need inside delivery or have a loading
dock, and other factors, your shipment may be brought
to you by FedEx, UPS, USPS, or truck. Origin points
can vary, even within an order. One of our
professional Promotional Products Consultants will
work with you to find the best shipping method
available for your order. Unlike some other companies
we won't surprise you after the fact with high
shipping charges. You'll know exactly what your
shipping costs will be before your order is approved
to go into production.
Returns & Exchanges
Items from our "Throw Your Name Around"
department are generally not returnable or
exchangeable as they are custom imprinted promotional
products. Once imprinted with your
logo/message/information the items are no longer of
value to another customer/client. In some cases we may
accept returns or exchanges for items from this
department however restocking charges may apply and
shipping charges are not refundable. In cases where
returns are processed, refunds for purchases made by
credit card or PayPal are made to the same account
whenever possible. In the event that we are not able
to process the refund based on the original method of
payment the refund may be made by check. Refunds for
purchases made with cash, checks or money orders are
made by check.
Damaged Or Defective Items
We take pride in the consistent quality of the
products that we ship and our shipping partners
generally do an excellent job of getting packages to
our customers and clients in excellent condition.
Unfortunately though it is not impossible for a
problem to arise. In the highly unlikely event that a
product is received by a customer in damaged or
defective condition we will repair or replace it but
you need to let us know as below. If for some reason
we are not able to repair or replace the item(s) a
full or partial refund may be issued (depending on the
circumstances.)
DAMAGE IN SHIPPING MUST BE REPORTED TO US WITHIN
48 HOURS OF RECEIPT. In the case of damage in shipping
we will resolve the issue as soon as possible but will
need to wait for the shipping company to complete
it's investigation and verify the damage. Please
keep all packing materials, items, etc.
In the event that an item from our "Throw Your
Name Around" department is defective we must be
notified within 48 hours of receipt.
When shipping an item to us we suggest that you send
the item(s) by FedEx Ground, UPS Ground, Priority Mail
With Delivery Confirmation, or some other method that
allows for tracking. We are not able to assume
responsibility for the item until we receive it. You
may also wish to insure the package.
Our returns and exchange policies are subject to
change.
If you have questions about return and exchange
policies for a specific item please contact us.
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